Terms & Conditions

Please note that missed sessions without a minimum 24 hours prior notice, will incur a full session fee.

Persistent non-attendance or cancelled sessions diminish the effectiveness of the work we do together and also affects the work of the practice. Therefore, should you miss 2 sessions in a row without contact, you will be notified of the termination of your counselling sessions.

​If there is a reason for continually cancelling your appointment, please discuss this with your counsellor so you can explore whether this is the right time for you to access counselling.

Anything you share during sessions will be treated as confidential. However, certain legal and ethical guidelines require that should your counsellor consider you or someone you talk about to be at risk of serious harm, further action may be required and other agencies may need to be informed. In most cases, this would be discussed with you.

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Your counselling will not continue if you are under the influence of alcohol or drugs during sessions.​ It is advisable that you engage in one type of therapy at any one time, unless it is couple's therapy.

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Counsellors are required by law to break confidentiality in relation to the following:

• acts of terrorism

• drug trafficking and money laundering

• court orders or subpoenas

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Further to this, discretionary disclosures may also include:

• child protection and safeguarding issues

• protection of vulnerable adults

• risk of suicide or serious self-harm or harm to others

You are required to inform the practice of any changes to your contact details, medication, medical diagnosis, or anything else that may affect your counselling.